Columbus Driving Academy

The worst. I struggle to say this business has the worst customer service, because they don't have ANY form of customer service. Unprofessional. No customer service training of any sort. From receptionist to operations manager. DO NOT RECOMMEND. Take your money elsewhere!

We had very bad experience with the receptionist on interacting with us after registration. They talk nicely until registration and later they had bad attitude. We had to wait for 3 months after online sessions. The instructor was 77 years old and good in talking but was not flexible when requested for one situation. He asked us multiple times to adjust schedule but when it comes to us asking he showed bad attitude.

The worst experience was when he comes and honks about his arrival. He sends text to reschedule and expect us to looks his text. We expect them to call for rescheduling. IMO, I wouldn't recommend and encourage all of you to not go to them for Teen driving lessons.

Was doing my final exam for the online test and while doing it I was 19 questions in out of 50, the website logged me out for a mandatory "break" every 2 hours. Get this. You can only do 4 hours every 24 hours so that's a break at 2 hours and a shut down at 4. Anyways when it logged me out I logged back in and it said I had to wait 24 hours to redo the test because you can only do one in 24 hours.

So the site failed me for logging me out and made me use one of three redo tests. Tried calling but the closed. You do not need 2 breaks in between 4 hours. Very unprofessional.

Critical:Professionalism Took the online class in summer of 2021 just to have my in cars scheduled to November. Now, an instructor is to tell me they want to reschedule? Do they not take into accounts that temporary permits expire? Hence the word "temporary"? I understand Covid has back logged everything but that could easily be resolved.

Don't use unless you have to! Took months to schedule my son only for the instructor to not be there for the last in car.saying the time was 8am not 9am and that it's not her responsibility to confirm appointment. When I told her she could have called to let us know the time changed she hung up on me! Don't use them unless it's the last resort. My son finished the classes in March and had to wait till this month to do the in car only to not have the instructor there today! Rude rude rude!

Firstly, they never picked up their phone when I called, and they sometimes called back but never in a timely manner. Secondly, the driving instructor I had was almost 2 hours late to the first lesson. No communication whatsoever that they were going to be late or if they were going to show up at all. When they arrived, they honked their horn nonstop, and didn't even bother to give an explanation. Thirdly, during the lessons, poor, unsafe driving advice was given. I highly suggest that a 76 year-old should not be allowed to be a driving instructor. I shouldn't be paying so much for something such low-quality as this.

I took my brother to their Gahanna location and he had to redo his classes twice because they lost his paper work. It took him longer than we expected to finish his classes. When it was time to start his driving lessons COVID hit and I was told sorry ur contract was only for 6 months and I was going to have to get pay for a second time. All he had left was driving lessons. Most unprofessional people I have ever met in my live. Stay away from all their locations. Worst driving school ever.

Terrible experience. I waited over a month to get my first in-car. Then I had to reschedule the last two due to illness. I called my driving instructor, who told me to call him at a specified time to rescheduled. I called him at the appointed time and had to leave a voicemail. He never called back. I called the school and asked to set up the two driving lessons, which we did. And he never showed up for the lesson. DO NOT RECOMMEND.

Absolutely horrible experience. We were able to knock out my daughter's classes within a week. However, the wait for in cars was horrendous. 1+ month between sessions. Called to ask about getting her in with a different instructor and was told the wait would be even longer. The person answering the phone was horribly unprofessional and told me he didn't have time to argue with me because he had a job to do. I asked to speak to a manager and was placed on endless hold. I will be spending my money elsewhere for my other 2 kids.

This driving school does a great job. I love the way their classes are set up. It's perfect for kids with busy schedules. When it came time to do his in car lessons Adele went out of her way to fit him in a very busy schedule. We so much appreciated her willingness to work him in. 3 of my 4 kids went through this driving school, my oldest did not. I really wish I had know about this program for her too.